Terms of Sale
Terms of Sale
- Privacy & Security
- Your personal privacy and online security are among our top concerns. We have taken every precaution necessary to ensure a safe shopping experience. This includes the use of strong SSL encryption on all of our checkout pages and routine system audits to ensure server and shopping cart security. We have outlined our privacy practices in our Privacy Policy. Please review this document and contact us if you have any concerns.
- Ordering
- Ervdirect.com makes it incredibly easy to research, find and order everything needed for your ERV. All orders are subject to material availability and our final acceptance.
- Payment, Pricing & Promotions
- Payment for your online order is authorized at the time you complete the checkout process. Your card will be charged even when the items are on backorder. We take every precaution to ensure the validity of the pricing and product details on our site, however, these details are subject to change and correction at any time without notice. Any prices found on our site are for immediate use and should not be interpreted as a quotation for products purchased at a later date.
- Shipping & Delivery
- Once your order is placed, we will do everything we can to ship your product as quickly as possible. Most products ship from inventory throughout the United States but certain products are manufactured to order. In the event we encounter an issue with a particular product, we will contact you as soon as we can. We offer real-time shipping estimates in an attempt to ensure accurate shipping costs on your order. If estimated shipping charges are not accurate, we will contact you with updated pricing and work with you to determine the best resolution for your order. You should carefully inspect all deliveries to ensure there are no damages caused by our freight carriers. If you find your order has been damaged, please file a claim with the carrier and contact us for assistance. Any damage found after the order is received will be subject to our Refunds, Returns & Replacements policy.
- Product Warranty
- Ervdirect.com extends the same warranty we receive from our manufacturers. Mishandling, improper installation, improper maintenance, or modifications will void this warranty. Factory warranty does not include replacement labor. General warranties for electrical components are listed below but are subject to the manufacturer’s terms and conditions and are subject to change.
- ERV Energy Exchange Core: 10 year manufacturer’s warranty
- Blower and other electrical components: 2 years under normal conditions.
- Refunds, Returns & Replacements
- Contact us prior to returning any material in order to receive a Return Material Authorization (RMA). All requests for refunds, returns or exchanges must be made within thirty (30) days of delivery. Returns must be in saleable condition and in the original packaging with all of the original hardware and documentation. Approved returns are subject to restocking fees which vary by product.
- Viewing Orders
- If you choose to create an account during checkout, all of your order details are saved in our system. This allows you to track the status of your order, submit special comments, and place re-orders for the same material you have previously ordered. Once products are shipped, all tracking information provided by our transport couriers will be associated with your order.